Frequently Asked Questions

Each of our hand-carved wooden animals is 100% handcrafted by skilled artisans. This means no two pieces are exactly alike. This dedication to traditional wood carving art ensures that every figurine has its own unique character and story, bringing a personal touch of nature and craftsmanship into your home.

To keep your wooden animal decor beautiful for years, we recommend dusting it gently with a soft, dry cloth. Avoid using water or chemical cleaners. It's also best to keep your piece out of direct sunlight and away from extreme temperatures or humidity to prevent the wood from drying out or warping. For more detailed advice, you can visit our blog post on caring for handcrafted wooden products.

Yes, we are proud to offer worldwide shipping for all our wood carving creations. We also have a 100-day return policy, so you can shop with confidence no matter where you are in the world. You can find more details in our Shipping Policy section.

You can easily browse our collections to find a specific item like a wooden bear figurine. Simply navigate to the "Carved Sculpture" section from the main menu and then select the "Bears" category. You can also use the search bar at the top of the page to look for a carved wood bear or any other specific animal.

Yes, many of our pieces, which reflect a folk art wood carving style, are the result of collaborations with talented independent designers and wood masters. We believe in celebrating the artists behind the craft. You can learn more about designers like Haru Sato, YK Ho, and Kento Takahashi in our "All Designers" and "Designer Interviews" sections.

We do offer product customization services for those looking for something truly unique. If you have an idea for a custom piece, such as one of our small wooden figurines, please visit the "Product Customization" page under "Other Services" to get in touch with us about your project.

Our artisan wood products are crafted from a variety of high-quality woods selected for their beauty and durability. The specific type of wood can vary by product, but we are committed to using materials that are both beautiful and well-suited for detailed wood carving. You can often find material specifics on individual product pages.

Your satisfaction is very important to us. We offer a 100-day return policy on our products. If you are not completely happy with your purchase, whether it's a fox wooden sculpture or a board game, you can return it within 100 days for a refund. Please see our Refund Policy for full terms and conditions.

Yes! We often have special promotions. For our Carved Sculptures, we currently offer 15% off when you buy two and 25% off when you buy four. You can also sign up for our newsletter to receive a 10% discount on your first order and stay informed about future sales.

Our products in the "Game & Toy" category are designed for play and engagement. However, many of our wooden figurines, especially the small wooden figurines, are intended as decorative wood carving art. Due to small parts and their delicate, handcrafted nature, they may not be suitable for very young children. We recommend them for decoration or for older children who can handle them with care.